Buy to Let Officer – Primary Servicing – Mortgage/Lending Industry

Job Category: Finance
Job Type: Full Time Permanent
Job Location: Ipswich

Salary : from £23,000 p.a. to £29,000 p.a. depending on industry experience

Ipswich Town Centre location

Monday to Friday, 37.5 hours per week

Our client is a leading European independent mortgage, real estate and commercial loan servicer based in Ipswich.

Role Purpose

As a Buy to Let Officer within the Buy to Let Primary Servicing team, you will work across various loan portfolios on behalf of multiple clients and will undertake a range of post completion loan servicing activities in accordance with service level agreements, procedures and current legislation. Clients range from banks, specialist lenders and private equity funds and the customers within their portfolios will include individuals, partnerships, SPVs and Limited Companies. You will be required to deliver an excellent level of service at all times, whilst ensuring that we are Treating Customers Fairly and delivering the best outcome.


  • A fundamental desire to do the right things, in the right way and for the right reasons.
  • Ability to organise workload to meet deadlines and regulatory requirements.
  • Strong mathematical skills – in order to check redemption figures, instalment and interest calculations.
  • Excellent communicator at all levels – both verbal and written.
  • High attention to detail – recording of information must be accurate, factual and professional.
  • Ability to work as an effective team member – be co-operative, support others and deliver what you promise.
  • A desire to learn and take on new systems and concepts quickly.
  • Empathetic manner – be able to confidently deal with difficult conversations whilst showing empathy and dealing sensitively, but appropriately.
  • A can-do attitude with a desire to identify and deliver effective solutions for customers and all clients and stakeholders, both internal and external.
  • Competent using Microsoft Office packages.


  • Experience within the mortgage/lending industry.
  • Basic knowledge of buy to let mortgages and specialist finance in the UK.
  • Knowledge of the applicable regulations governing the financial services industry.
  • Customer service experience.
  • Knowledge of the loan redemption process.
  • Industry recognised qualification

Full job description available

Contractual benefits:

Annual leave 23 days increasing to 25 days after 2 years’ service

Life assurance x2 salary

Pension scheme – Company matching contribution up to 5% (auto enrolment after 3 months service)

Cycle to work scheme

Employee Assistance Programme

Perks at Work Discount site

Excellent Non-contractual staff benefits and other perks offered.

Unfortunately, they do not have any car parking facilities being in the town centre, however, there are plenty of car parks in the area.

Salary : from £23K – £29K

Full time perm

Location : Ipswich

Type : Financial

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