Client Account Manager

• Salary: Up to £40,000 p.a. (dependent on experience)
• Hours: 8am – 5pm
• Contract: Permanent
• Location: Near Bishop’s Stortford (office based). Due to location, own transport is required
• Reporting to: Head of Client Account Management

Do you have a background / experience within heat networks, energy procurement, utilities or metering and billing, then this could be the ideal role for you.

About the role

This is a senior delivery role responsible for managing the company’s most strategically important client relationships, supporting the ongoing development of the team and ensuring high standards of client account delivery across a wide portfolio.

Responsibilities:

• Flagship client relationship management.
• Escalation and quality. Act as senior escalation point for complex client issues and ensure consistent application of processes, service standards and regulatory requirements.
• Service delivery excellence. Work closely with other departments including procurement, billing, customer care and operations.

Requirements:

• Essential is a strong background in account management or client relationship management within heat networks, energy procurement, utilities or metering and billings.
• Experience improving processes and building structured workflows.
• Experience handling escalations, negotiations and high value clients.

They offer:

• 25 days annual leave + 8 Bank Holidays
• Company vehicle
• Generous sick pay and accident insurance
• Loyalty bonus after 2 years of service
• Life assurance (2x salary)
• Private GP access and 24/7 confidential counselling (EAP)
• Eye care reimbursement
• Reward & Recognition programmes
• Training Academy and mentorship opportunities
• On-site perks: parking, gym, spa, and fun company events
• Workplace culture: casual dress, bring your dog to work days

To Apply
You must be living in and authorised to work in the UK to apply for this position.

Salary : to £40K

Location : Bishops Stortford

Full time perm

Type : customer service