Customer Care Advisor (new role due to growth)

• Salary: £26-30K (dependent on experience)
• Hours: 8am – 5pm
• Contract: Permanent
• Location: Near Bishop’s Stortford (office based). Due to location, own transport is required
• Reporting to: Customer Care Manager

The Customer Care Advisor is responsible for addressing and resolving customer queries with a focus on accuracy, completeness, and compliance. The primary purpose is to ensure the delivery of excellent customer service over the phone and in writing, by resolving issues and actively contributing to enhance customer satisfaction.

This role involves managing and overseeing customer accounts, handling billing, metering data, account-related queries, as well as collaborating with other departments to improve processes and address customer concerns. The Customer Care Adviser plays a key role in maintaining high service standards, positive relationships with customers to promote loyalty and satisfaction.

Experience:

Previous office experience

Previous experience working for service provider in customer facing role.

Previous finance experience

Skills and Knowledge:

Excellent communication skills

Excellent telephone manner

Problem solving and decision-making skills.

Excellent organisational skills

Good general IT skills

(Microsoft Excel/Word/Outlook)

Excellent numeracy/literacy skills

Ability to multitask in high pressured environment

Excellent customer service ethos

Good attention to detail

Able to prioritise and manage own workload.

Good at problem solving, logical

Self-starter/pro-active

They offer:

• 25 days annual leave + 8 Bank Holidays
• Generous sick pay and accident insurance
• Loyalty bonus after 2 years of service
• Life assurance (2x salary)
• Private GP access and 24/7 confidential counselling (EAP)
• Eye care reimbursement
• Reward & Recognition programmes
• Training Academy and mentorship opportunities
• On-site perks: parking, gym, spa, and fun company events
• Workplace culture: casual dress, bring your dog to work days

To Apply
You must be living in and authorised to work in the UK to apply for this position.

Salary : £26-30K

Location : Near Bishops Stortford

Full time perm

Type : Customer service