Customer Service Administrator

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Customer Service Administrator

May 8, 2024

    Job Category: Administration
    Job Types: Full Time Permanent
    Job Locations: Witham
    Salary: £23k p.a

    Reporting to: Customer Service Manager
    Job Type: Full Time – flex hours between 8am – 5pm (8 – 4.30 / 8.30 – 5)
    Location: Witham

    Salary: £23k p.a.

    Duties & Responsibilities includes but not limited to:

    • Communicate and co-ordinate with all internal departments to ensure that the customer requirements are met and that correct materials are dispatched.
    • Communicate effectively with customers both verbally and written.
    • Liaise with external suppliers and hauliers to ensure that orders are delivered to the customer on time.
    • Deal with any transport issues and liaise with the customer and the haulier to resolve the issues to a satisfactory conclusion.
    • Ensure accurate data input, process customer orders from receipt to delivery within company timescales and process invoices and credits where applicable.
    • Generate and place purchase orders with suppliers for direct deliveries, including suppliers overseas.
    • Raising quotations for the Technical Sales Managers.
    • Deal with customer queries and resolve any problems to a satisfactory conclusion, escalating to your Team Leader if required.
    • Provide administrative support for the Technical Sales Managers.
    • Organize transport including Europe to UK.
    • Working within Office 365 applications, as well as other company systems
    • Taking Responsibility for maintaining all filing system in line with department processes
    • Process all ad hoc administrative duties associated with department processes
    • Carry out your duties to the best of your ability, taking into consideration the needs of your colleagues, the organization and its customer.

    Skills required:
    Excellent communication (both written and verbal) Attention to detail Problem solver Organised and ability to prioritise work Office 365 applications, including SharePoint Working within an ERP system

    Salary : £23K

    Full time perm

    Type : Admin

    Location : Witham

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