Data Entry and Customer Service Advisor

Contracted Hours of Work: 40 per week

Monday to Friday

The role of the Data Entry and Customer Service Advisor is to provide excellent service to our customers in a manner that befits the company’s ethos. It is your responsibility to effectively and efficiently advise all customers on all queries and concerns they bring forward. Furthermore, you are responsible for ensuring that all data requiring transfer between the web engine and NCompass is thoroughly checked and vetted prior to assignment.

You will be working at a computer screen for the duration of the working day, please ensure that you adapt accordingly, for example, if you wear glasses then please ensure these are current and up to date. Furthermore, you may wish to purchase anti-glare glasses for further protection.
You will be trained in all relative aspects of the job, it is your responsibility to ensure that your training is consistent and any areas that you feel require further or additional training are highlighted with your training manager.

It is your responsibility to make sure that your working space is always presentable; at the end of each day, you will be required to leave your desk area clean and tidy by removing any rubbish, cleaning, and tidying any job-related peripherals. This is a contractual obligation.
Part of the job description includes specific, measurable and achievable targets and KPI’s (Key Performance Indicators), that are designed to aid you with your duties and obligations. It is your responsibility to familiarise yourself with these and read the reports that get sent on a regular basis. This is a contractual obligation.

You will be dealing with customers’ sensitive information, so GDPR compliance is very important; customers will provide identification by way of personal and private documentation which must be treated in the strictest confidence, you will also need to process payments on behalf of the customer too which includes being given sensitive payment information. Please familiarise yourself with the GDPR requirements at the end of this document.

We reserve the right to require you to perform other duties from time to time, and it is a condition of your employment that you are prepared to do this.

Other duties to include:

• To be punctual for work every day.
• To undertake and complete all directives given to you by managers.
• Any supplies you observe getting low need to be raised straight away for more to be ordered.
• Any issues that you may be unsure about, you need to report to the manager.
• To ensure you are working in a safe and responsible manner.

You are allocated 1 half hour a day for break time.