Service Co-ordinator Supervisor

Full time perm

Location : Colchester

Salary : £30k – £35K depending on experience

We are looking for a highly organised and enthusiastic Service Co-ordinator Supervisor ideally from the water treatment or legionella sector, to join our Client based in Colchester. Responsible for planning the Southern Engineers workloads you will also supervise a Warehouse Manager, Northern Co-ordinator and a Hygiene Administrator.

Duties will include

• Produce monthly service reports for the next month and plot visits in the schedule.
• Arrange planned maintenance, callouts and remedial works visits with customers and engineers.
• Raise and post invoices for call outs, remedial works and services, chasing customer orders if needed.
• Oversee engineer quotes, spot checking and proof reading before submitting to customers.
• Produce quotations for spare parts, supply only and small works.
• Produce weekly quoted remedial reports to chase orders from customers and progress accepted quotes.
• Process customer orders; raise jobsheets, sales orders and invoices as needed.
• Process engineers’ paperwork, i.e. jobsheets, quotations, site inductions, stock takes, e-learning.
• Chase engineers for jobsheets to ensure they are submitted to the customer within the 24hour target.
• Handle incoming telephone calls and email enquiries. Assist in the first instance and field to the correct individual or department if needed.
• Provide general administration duties to the office and service department.
• Organise and arrange payment for hotels, flights, ferries, tolls, pool car, courtesy cars, training and catering as required.
• Become familiar with the on-call rota and schedule/follow up any out of hours callouts and quoted works.
• Authorise and record engineer holiday requests in the schedule.
• Provide holiday cover for the North/South Service Coordinator.

Salary : £30-35K

Full time perm

Location : Colchester

Type : administration