Job Title: Temporary Customer Service/Order Processing Administrator

Job Type: Temporary Full Time – flex hours between 8am – 5pm

Location: Hadleigh, Suffolk

Rate of Pay : £13.66 per hour (potentially 3 months initially)

Duties & Responsibilities includes but not limited to:

• Communicate and co-ordinate with all internal departments to ensure that the customer requirements are met and that correct materials are dispatched.
• Communicate effectively with customers both verbally and written.
• Liaise with external suppliers and hauliers to ensure that orders are delivered to the customer on time.
• Deal with any transport issues and liaise with the customer and the haulier to resolve the issues to a satisfactory conclusion.
• Ensure accurate data input, process customer orders from receipt to delivery within company timescales and process invoices and credits where applicable.
• Generate and place purchase orders with suppliers for direct deliveries, including suppliers overseas.
• Raising quotations for the Technical Sales Managers.
• Deal with customer queries and resolve any problems to a satisfactory conclusion, escalating to your Team Leader if required.
• Provide administrative support for the Technical Sales Managers.
• Organize transport including Europe to UK.
• Working within Office 365 applications, as well as other company systems
• Taking Responsibility for maintaining all filing system in line with department processes
• Process all ad hoc administrative duties associated with department processes
• Carry out your duties to the best of your ability, taking into consideration the needs of your colleagues, the organization and its customer.

Skills required:

Excellent communication (both written and verbal) Attention to detail Problem solver Organised and ability to prioritise work Office 365 applications, including SharePoint Working within an ERP system

Salary : £13.66 per hour

Location : Hadleigh

Full time, temp

Type : customer service