Cookie Policy

 What's a cookie?

• A "cookie" is a piece of information that is stored on your computer or device and which records how you move your way around a website so that, when you revisit that website, it can present tailored options based on the information stored about your last visit.
• Cookies can also be used to analyse traffic and for advertising and marketing purposes.
• Cookies are used by nearly all websites and do not harm your system.

Granting us permission to use cookies

If the settings on your software that you are using to view this website (on your browser or device) are adjusted to accept cookies we take this, and your continued use of our website, to mean that you are fine with this. You simply need to click the OK button on the cookie notice.

Should you wish to remove or not use cookies from our site you can learn how to do this below, however doing so will likely mean that our site will not work as you would expect.

How do we use cookies?

• Our website uses cookies, as almost all websites do, to help provide you with the best experience we can.
• We also use cookies to track anonymous use and any patterns of use of our website. This enables us to understand how users interact with the website and helps us to develop and improve it. It also helps us to improve products and / or services in response to what you might need or want.

Cookies are either:

1. Session cookies: these are only stored on your computer during your web session and are automatically deleted when you close your browser – they usually store an anonymous session ID allowing you to browse a website without having to log in to each page but they do not collect any personal data from your computer; or
2. Persistent cookies: a persistent cookie is stored as a file on your computer and it remains there when you close your web browser. The cookie can be read by the website that created it when you visit that website again. We use persistent cookies for Google Analytics.

Cookies can also be categorised as follows:

1. Essential cookies: These cookies are strictly necessary to enable you to use the website effectively, such as when buying a product and / or service, and therefore cannot be turned off. Without these cookies, the services available to you on our website cannot be provided. These cookies do not gather information about you that could be used for marketing or remembering where you have been on the internet.
2. Performance cookies: These cookies enable us to monitor and improve the performance of our website. For example, they allow us to count visits, identify traffic sources and see which parts of the site are most popular.
3. Functionality cookies: These cookies allow our website to remember choices you make and provide enhanced features. For instance, we may be able to provide you with news or updates relevant to the services you use. They may also be used to provide services you have requested such as viewing a video or commenting on a blog. The information these cookies collect is usually anonymised.

Our cookies help us:

• Make our website work as you'd expect
• Remember your settings during and between visits
• Improve the speed/security of the site
• Continuously improve our website for you
• Make our marketing more efficient (ultimately helping us to offer the service we do at the price we do)

We do not use cookies to:

• Collect any personally identifiable information (without your express permission)
• Collect any sensitive information (without your express permission)
• Pass data to advertising networks
• Pass personally identifiable data to third parties

More about our Cookies

First Party (our own) cookies

We use cookies to make our website work including:

• Enabling contact forms and web chat on our site work
• Making our shopping basket and checkout work

There is no way to prevent these cookies being set other than to not use our site.

Third party functions

Our site, like most websites, includes functionality provided by third parties. A common example is an embedded YouTube video. Disabling these cookies will likely break the functions offered by these third parties.

How to control and delete cookies

You can set up your browser or device to delete or refuse some or all cookies, or to notify you when a cookie is issued (you can then choose whether or not to accept it). You may also delete or refuse, some or all of the cookies, on our website at any time. However, if you do delete some or all your cookies, this may turn off some features on our website and your experience on our website may be affected.

Unless you adjust your browser settings to delete or refuse cookies, cookies will be issued or reissued when visit our website.

If you change your mind to allow cookies, you can change your browser or device settings and continue using our website.

To help you manage cookies, the following popular web browser list (and links to third party information) are for cookie management:

• Chrome
• Firefox
• Edge
• Internet Explorer
• Safari
• Opera

The Cookies We Use

Essential Cookies

Essential cookies help make a website usable by enabling basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies.

Host: svcsolutions.co.uk

• Name: _ga. Description: Registers a unique ID on Google to generate statistical data on how a visitor uses the website. Expires: 2 years. Category: First party analytical
• Name: _gat. Description: Used for Google analytics to limit the collection of data on high traffic sites. Expires: session. Category: First party analytical
• Name: _gid. Description: Registers a unique ID on Google to generate statistical data on how a visitor uses the website.  Expires: session. Category: First party analytical.

Host: Zopim.com

• Name: AWSALB  Description: Used for web server load balancing  Expires: 6 days Category: Third party analytical

Analytical Cookies

Cookies used for analytics and reporting help website owners to understand how visitors interact with their websites by collecting and reporting information anonymously. We use cookies to compile visitor statistics such as how many people have visited our website, what type of technology they are using (e.g. Mac or Windows) which helps to identify when our site isn't working as it should for particular technologies. We can see how much time, on average, users spend on the site, what pages they look at etc.

This helps us to continuously improve our website. These so called “analytics” programs also tell us if how people reached this site (e.g. from a search engine) and whether they have been here before helping us to put more money into developing our services for you instead of marketing spend.

Functionality / Performance Cookies

Host: google.com

• Name: _NID. Description: Enables you to remain connected to your Google account when you return to its service via websites such as ours. Improves your ease of use and experience. Expires: 6 months. Category: Third party Functionality
• Name: collect. Description: Used to send data to Google Analytics about a visitor's device and behaviour. Tracks the visitor across
  devices and marketing channels. Expires: session.  Category: Third party performance

Host: svcsolutions.co.uk

• Name: Zte# Description: Saves a Zendesk chat ID that recognises a device between visits during a chat session. Expires: Session. Category: First party Functionality
• Name: _zlcmid. Description: Enables Zendesk chat with us to continue if you view different pages on our site, or if you come back to the site later. Expires: 1 year Category: First party performance