Management Training

Management in a Box is the SVC Training flagship management skills training and development programme

It is designed to enable you or your managers to complete a complete cycle of management skills and embed them into your business.

It is the best management training and development programme to arm you with the key skills that you need to be an effective manager. You will learn practical skills that you can apply directly into your workplace.

About Management in a Box

The Complete Management in a Box Programme 

This is a not just a training course, it is a programme to train and develop your management skills, knowledge and potential - to enable you to become an action-centred leader.

You (or your managers) will attend one-day workshops where each session will focus on developing a specific skill or area of knowledge.

For information about enrolling into Management In a Box, see the module highlights below or tap the Find Out More button below.

"During my time on the Management in a Box course I have grown massively in confidence in my job role and in myself personally. This has been down to the exceptional level of coaching and mentoring I have received from SVC, which has pushed me to become the best version or myself I can be within my role.

You have shared a vast level of knowledge and experience in the industry and the passion you have for your job and students radiates onto the people you are developing, which I personally have found inspiring."

Cloud FM


The Complete Management in a Box Programme

Program Overview

This is a not just a training course, it is a programme to train and develop your management skills, knowledge and potential - to enable you to become an action-centred leader. You (or your managers) will attend one-day workshops where each session will focus on developing a specific skill or area of knowledge.

For information about enrolling into Management In a Box, see the module highlights.

Management in a Box - Module Highlights

Buddy to Boss

Course Overview

Moving into a management role is an exciting and challenging time. From understanding the expectations, as well as managing projects and people, you have much to do.

Buddy to Boss will support you in the transition from being a team member to a manager. You will explore the challenges faced as you balance your workload whilst managing the workloads of others. You will look at your natural management style and explore the impact on those around you.

You will also focus on the need for flexibility in your management style when dealing with difficult situations and challenging people.

Buddy to Boss will also help you develop a comprehensive management tool kit that you can utilise as you become a manager for the first time.

Who Should Attend?

This training will suit you if you are making your first steps into a management role. It is also suitable as a refresher if you are a more experienced manager with little or no formal training.

Course Outline

- Demonstrate your understanding of the role of Manager and the responsibilities it brings.
- Understand how your instinctive management style affects other people.
- Flex your management style to suit both the individual and the situation.
- Hit the ground running – manage tasks, people and performance from the start.
- Use a variety of different tools and techniques to get the best out of those around you.

Duration: Full Day

Building High-Performing Teams

Course Overview

In this Building High Performing Teams module, you will look at strategies to build a high performing team by having the right people on board. You will also understand how to set clear objectives, as well as building trust and accountability. You will gain clarity and confidence in your role as a performance-builder to ensure your team are engaged and feel stretched in their roles.

You will be able to return to work knowing what drives employee engagement and how you can ensure your team members become engaged. Also, you will understand what benefits empowerment can bring to team members, yourself as their manager, and the business.

Who Should Attend?

This training will suit you if you are responsible for getting the best possible performance out of others.

Course Outline

- Deep dive into the essential skills of people management.
- Understand the purpose of the Psychological Contract in driving team performance.
- Use a variety of simple and successful tools to use in everyday situations.
- Explore how those tools can be used in even the most demanding of management situations.
- Try out the skills in stretching and tailored role-play scenarios, with feedback from peers and facilitator.

Duration: Full Day

Coaching Essentials

Course Overview

This practical and interactive workshop focuses on developing your core coaching skills to give you the confidence to try out different coaching tools and techniques.

Who Should Attend?

This training will suit you if you are responsible for getting the best possible performance out of others.

Course Outline

- Situational Leadership – delegation, directing or coaching.
- Demonstrate a clear understanding of the skills and mindset of an effective coach.
- Know how to structure and lead a coaching conversation.
- Understand the central role of questioning and listening to develop greater insight and understanding.
- Differentiating coaching from other manager activities.
- The GROW question bank.
- Steer coaching conversations towards solutions and action plans.
- Recognise and respond to some of the barriers that may inhibit the coaching process.

Duration: Full Day

Essential Manager Conversations

Course Overview

Management levels, motivation levels, performance levels and general wellbeing can all improve; through the quality of conversations in your organisation.

However, are the conversations happening? Furthermore, if they are, are they happening in a way that brings the results you want?

In this training, we show you the most important conversations you need to master to get the best out of your team.

Who Should Attend?

Our Conversations Every Manager Needs to Have module is for you if you are a new or experienced manager, responsible for the performance of others.

Course Outline

- Understand the different types of conversation a manager will need to master to build high performing teams.
- Know when to have a specific kind of conversation and how to prepare for each of them.
- Be able to use a structured conversation approach using a variety of different frameworks.
- Identify and handle the common challenges that often occur as a result of such conversations.
- Inspire your team to succeed.

Duration: Full Day

Facilitation Skills

Course Overview

Today’s organisations use meetings to share ideas, make joint decisions and plan actions. As a facilitator, your ability to effectively lead results-oriented sessions will often determine the usefulness of your meetings.

The difference between a successful outcome and a disappointing one can be due to a variety of factors. These include preparation, goal setting, dealing with disruption, and managing unhelpful behaviour.

Facilitation Skills is a practical session that will show you how to:

- Prepare groups for focused meetings.
- The importance of encouraging diverse points of view.
- How to keep the group focused, moving towards the achievement of the stated meeting objectives.


You will also explore the essential role of the action plan and the follow-up.

Who Should Attend?

Our Facilitation Skills module will be adapted to suit your experience level. If you want the necessary tools and confidence for facilitating meetings that are engaging, on-target, on-time and producing results, this is for you.

Course Outline

- Prepare effectively for meetings, ensuring other attendees do so too.
- Run engaging, well-paced discussions that deliver on set objectives and goals.
- Ensure that all participants are engaged and contributing throughout your meetings.
- Steer conversations and debates to a satisfactory conclusion.

Duration: Full Day

Management Essentials

Course Overview

To be a successful manager, you will need a diverse set of skills, some of which will feel more natural and intuitive than others. This training will clarify your essential role and responsibilities as a manager. Furthermore, you will also look in detail at the skills necessary for effective management.

You will look at the value of setting realistic but challenging objectives and how to build a strategy that enables their delivery. Also, discover the importance of building performance across your team through a combination of coaching, delegation and feedback.

Together we will explore how to build momentum and motivation within your team in a way that drives performance across the whole organisation.

The Management Essentials training will give you a fireproof set of skills for a thorough grounding in today’s management requirements.



Who Should Attend?

This module is for you if:

- You are responsible for getting the best possible performance out of others.
- You are currently managing others and need a refresher.
- You are new to management and want a thorough and practical way forward.

Course Outline

- Build effective psychological contracts with your team members in a way that drives both performance and motivation.
- Adapt your management style to the individual needs of your team members.
- Build and manage successful team performers around you.
- Use a combination of feedback, delegation and coaching to develop and motivate others.
- Handle challenging performance situations.
- Make your meetings a vital tool in your management and motivation armoury.

Duration: Full Day

Manager as a Motivator

Course Overview

Teams experience many different pressures, all of which can lead to periods of both motivation and demotivation for your team members.

In your role as a manager, you must work hard to identify the invisible influences on the motivation levels of your team. These are often the result of a complex set of variables that you need to recognise.

This session will focus on how to:

- Provide inspirational management to your team.
- Build and maintain momentum in the team’s effort.
- You will learn the essential things a manager needs to develop the Manager / Employee Psychological Contract.

You will also discover the ease of implementing the common motivators as well as identifying individual motivations. You will then be able to harness motivation to improve your team and individual performance.

Plus learn how to spot the early warning signs of demotivation and what you need to do to get things back on track.



Who Should Attend?

This training is perfect for you as a manager if you want to get to the heart of what makes your people tick, and unlock even greater success.

Course Outline

- Build a deeper understanding of what motivation is.
- Recognise the employer’s role and the employee’s responsibilities in building a motivational environment.
- Create a motivational organisation.
- Create a motivating job for yourself and others.

Duration: Full Day

Manager as a People Manager

Course Overview

In business, your people can be your greatest asset. So, your people are the main factor that can set you apart from your competition. To maintain that edge, the continual development of your people must be at the top of your development plan.

This training investigates the value of building a robust people management culture, one that stretches performance and develops skill and motivation levels across your organisation.

The highs and lows of managing people can be challenging, so you will explore how your management style affects your ability to motivate and manage others. You will also learn how to develop your ability to read other people and maintain a flexible management approach to managing.

This Manager for People Manager module is all about making you a great manager for your business and your team. Thus you will be better prepared to align your people management strategy with the achievement of business objectives.


Who Should Attend?

This inspirational training is perfect for you as an experienced manager to get to the heart of what makes your people tick and unlock even greater success.

Course Outline

- ‘Read’ the people you manage and make sense of their emotions.
- Empathise in a way that draws people to you.
- Accept that some members of your team are inherently different from you.
- Understand various perspectives and motivations.
- Adopt a flexible management style, tailoring it to each person in your team.
- Motivate every individual and inspire their best possible performance.
- Respond positively and constructively to challenging behaviours.
- Channel the efforts of individuals into one united team effort.
- Build and maintain team success.

Duration: Full Day

Managing Generations

Course Overview

Three generations are now in the workplace, and they are making their mark! Having grown up with technology, they are digital natives. For these generations, information and communication have always been instant.

They want to go a long way in a short time, and they often don’t settle for just being told. They want to know why, and being constantly connected with a social network is critical to their survival.

They seem willing to work, but they don’t want work to be their life. So what are you doing to get to grips with their way of thinking?

You will explore a range of issues and strategies associated with attracting, retaining, effectively managing, and capitalising on the strengths of these generations.

The Managing Generations module will raise your awareness of generational issues, create better relationships, and bring out the talent of younger employees.


Who Should Attend?

This training is suitable for you as a manager responsible for getting the best possible performance out of young talent.

Course Outline

- Appreciate the need for flexibility of approach with young talent.
- Adapt your management style to the individual needs of young team members.
- Use a selection of practical tools that can be introduced and used in any typical working day.

Duration: Full Day

Managing Yours & Team Workload

Course Overview

One of your management challenges is finding the time to manage your workload and that of your team.

This workshop aims to show you how to approach your ever-expanding to-do list in a way that guarantees you focus on the essential things. You will discover ways to help you and your team identify the difference between quick wins, crucial projects and thankless tasks.

The workshop will show you how to delegate effectively, developing a sense of accountability and responsibility in others that motivates performance. You will also look at those things that can contribute to performance drag and how assertiveness can be an essential tool in helping you to gain control of your time.


Who Should Attend?

This training is for you as a manager balancing your workload plus the workload of your team.

Course Outline

- Plan your time to achieve your objectives and priorities whatever the day throws at you.
- Differentiate between the tasks on your to-do list as quick wins, fill-ins and crucial projects.
- Stay on track – avoiding distractions, handling interruptions, maintaining focus.
- Manage the expectations of those around you.
- Help others to prioritise their heavy workloads.

Duration: Full Day

Mediation Skills for Managers

Course Overview

Human beings inevitably clash, especially at work. Different personalities, different communication styles, different motivations and ambitions can all give rise to ongoing workplace conflict. Such conflict can lead to fractured and damaged relationships and will ultimately harm performance.

As a manager, it is generally up to you to manage the impact of these conflict situations. But what if you could work instead to resolve the conflict itself? By becoming a mediator and developing the skills to mediate between conflicting team members successfully, you can help them overcome the issue.

This Mediation Skills for Managers module gives you the tools and confidence to help those in conflict identify and agree to joint solutions. As a result, you get the best possible outcome for the individuals involved, for you, and your organisation.


Who Should Attend?

This module is perfect for you if you want to recognise conflict in the workplace and discover how to mediate your team members for a successful outcome.

Course Outline

- Understand conflict and the impact it can have at work.
- Use informal mediation to resolve disputes in your team.
- Adapt your current way of handling issues to a mediator’s approach.
- Use skills that make you an effective mediator between people in conflict.
- Quickly move mediation forward through your mediation inputs.
- Avoid becoming diverted by conflicting behaviours and emotions.
- Help team members in dispute to resolve the issue and to make it last.
- Know when to mediate and when not to.
- Develop a sense of accountability across your team.

Duration: Full Day

Moving up to Manager

Course Overview

You have worked hard and gained that management promotion, but only then does it sink in that you are now responsible for your workload as well as the performance of others.

Becoming a manager for the first time is hard enough, but making the transition from team member to boss has its own set of unique challenges.

Moving up to Manager explores how to make this transition as smooth as possible by:

- Developing your individual management style.
- Setting the boundaries from the start; and
- Building new and effective working relationships with those around you.


Who Should Attend?

If you are a new manager, this training offers you a core competence framework for surviving the early days and establishing your path to management success.

Course Outline

- Establish immediate credibility as a manager.
- Feel comfortable managing ex-peers – and make them feel comfortable too.
- Hit the ground running – manage tasks, people and performance from the start.
- Flex your management style to get the best out of every situation.
- Deal with challenging scenarios and behaviours.
- Be a positive, confident and effective manager.

Duration: Full Day

Taking the Team with You

Course Overview

You’ve built your strategy and set your objectives. You feel confident you’ve got the right team in place. What matters now is clarifying and sharing your values and vision.

Your team must be on board and perform in a way that ensures they deliver.

In this module, you will develop your vision and values to engage your team in the direction you are going. You will also learn how to target and develop the right skills set, mindset and behaviours of others to support you in achieving your objectives.


Who Should Attend?

This training is suitable for you as a manager looking to engage and support your team in delivering their strategic objectives.

Course Outline

- How to create and communicate your vision and values that inform, inspires, and empowers those around you.
- How to express your objectives so everyone is clear on their roles and what to deliver.
- To explore the place of the talent audit in establishing where your recruitment, development and coaching needs might be.
- How the recognition of success and the investigation of failure can help to drive team performance even further.

Duration: Full Day

Team Dynamics

Course Overview

Gain the skills it takes to get a team of people pulling together and maintaining high performance. If a team is to become effective, those involved must focus on more than just a common goal and individual objectives and responsibilities.

Every team member needs to have a thorough understanding and appreciation of their capabilities and work preferences and the capabilities and work preferences of the team.

Using various models and techniques, you will assess your and team members:

- Communication.
- Overall work behaviours.
- Preferences.
- You will then be able to explore the impact this will have on overall team performance.


Who Should Attend?

This training is for you working as part of a team where you value essential relationship building with team members.

Course Outline

- Understand where we are working well as a team.
- Understand team pressure points and a practical understanding of what we need to undo to work better as a team.
- Increased recognition of our behavioural wake and the impact this has on those around you.
- Personal commitment to minimising the behaviours that can lead to disruption.
- Personal commitment to maximising those behaviours that build team cohesion and trust.
- An increased understanding of the behaviours and work preferences.

Duration: Full Day



How to Get Started

Discover How Management In a Box™
Can Help You and Your Company

Let's talk, to see how we can help. In addition to Management in a Box, we can provide you and your team with a wide range of other skills-based training and ILM qualifications to help you and your business. For a no-obligation confidential chat about how can help your company:

Call us on

01206 262117

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SVC Solutions holds accreditation and certification from several professional bodies.

REC - The Recruitment & Employment Confederation
Institute of leadership and management
City & Guilds Examinations & Qualifications
CIPD - the Chartered Institute of Personnel and Development, the professional body for HR and people development.
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