SVC Training

Industry-leading management training

SVC’s flagship management training and development programme helps mould you into an effective manager. Our engaging and fast-paced courses deliver usable real-world expertise that can immediately be put into practice in any business.

Boost your skills

Impactful management training delivered by experts

Mould yourself into an effective manager with the support and guidance of your training experts who practise what they preach. With knowledge and skills honed in business, our experts are renowned for crafting engaging and thought-provoking training with digestible takeaways that can be put into practice straightaway. Become the best manager you can be and help cultivate a communicative and connected team under your stewardship.

Here’s 5 reasons to enrol on our Management in a Box programme
  • Improve your communications skills
  • Become a problem solver
  • Increase confidence and morale
  • Boost efficiency and effectiveness
  • Grow into an action-centred leader

A development programme

Management In A Box

Management in a Box is SVC Training’s flagship management skills training and development programme. It is designed into modules to allow it to be flexible to individual requirements and is fast paced to allow it to be applied quickly within a business to garner immediate results. The course is run in modules focusing on one core skill area per day; take a look through these sessions below.

The Complete Management in a Box Programme

Management in a Box — Module highlights

This is a not just a training course, it is a programme to train and develop your management skills, knowledge and potential - to enable you to become an action-centred leader. You (or your managers) will attend one-day workshops where each session will focus on developing a specific skill or area of knowledge. 

Buddy to Boss

Course overview

Moving into a management role is an exciting time but also a challenging one. From understanding the expectations, as well as managing projects and people, you are taking on a lot. Buddy to Boss will support you in the transition from being a team member to a manager.

Course information

Overview
You will explore the challenges faced as you balance your workload whilst managing the workloads of others. You will look at your natural management style and explore the impact on those around you. You will also focus on the need for flexibility in your management style when dealing with potentially difficult situations and challenging people. Buddy to Boss will also help you develop a comprehensive management skill set which you can use as you become a manager for the first time.
Who should attend?
This training programme will suit those making their first steps into a management role. It is also suitable as a refresher for a more experienced manager with little or no formal training.
Course outline
  • Help you to consider and understand your role as manager and the responsibilities it brings
  • Give insight into how your instinctive management style affects other people
  • Learn how to make your management style flexible to suit both the individual and the situation
  • Hit the ground running – gain knowledge and skills to manage tasks, people and performance from the start
  • Gain an understanding of the variety of skills and techniques to get the best performance from those around you.

Duration: Full Day
Building High-Performing Teams

Course overview

In this Building High Performing Teams module, you will look at strategies to build a high performing team by having the right people in the right places.

Course information

Overview
You will also understand how to set clear objectives, as well as building trust and accountability. You will gain clarity and confidence in your role and learn how to make sure your team are engaged and motivated. You will understand how to drive employee engagement and the benefits empowerment can bring to team members, yourself as a manager, and the business.
Who should attend?
This training will suit you if you are responsible for getting the best possible performance out of others.
Course Outline
  • In-depth training into the essential skills needed for people management
  • Learning the purpose of the Psychological Contract in driving team performance
  • How to use a selection of simple skills for success in everyday situations
  • Understand how those tools can be used in even the most challenging situations
  • Practise the skills learned in bespoke scenarios with feedback from peers and trainers.

Duration: Full Day
Coaching Essentials

Course overview

This practical and interactive workshop focuses on developing core coaching skills to give managers the confidence to try different coaching approaches and techniques.

Course information

Who should attend?
This training will benefit leaders who are responsible for getting the best performance from others.
Course outline
  • Situational leadership – the difference and benefits of delegation, directing and coaching
  • Develop a clear understanding of the skills and attitudes of an effective coach
  • Provide guidance on how to structure and lead a coaching conversation
  • Understand the importance of questioning and listening to develop greater insight and understanding of both people and situations
  • Differentiating coaching from other manager activities and learning how to steer coaching conversations towards solutions and action plans
  • Learning how to recognise and respond to some of the barriers which may inhibit the coaching process.

Duration: Full Day
Essential Manager Conversations

Course overview

Management, motivation and performance levels and general wellbeing can all improve through the quality of conversations in your organisation. However, are these conversations happening? And if they are, are they happening in a way which generates results? In this training, we show you the most important conversations you need to master to get the best out of your team.

Course information

Who should attend?
Our Conversations Every Manager Needs to Have module is for new or experienced managers who are responsible for the performance of others.
Course outline
  • Learn the different types of conversation a manager will need to master to build high performing teams
  • Understand when to have a specific conversation and how to prepare for each of them
  • Get guidance on how to use a structured conversation approach in a variety of situations
  • Identify and learn how to handle challenges which occur as a result of such conversations
  • How to motivate and inspire your team to succeed.

Duration: Full Day
Facilitation Skills

Course overview

Today’s organisations use meetings to share ideas, make joint decisions and plan actions. As a manager, your skill in leading results-oriented sessions will often determine the usefulness of your meetings.

Course information

Overview
Key factors such as preparation, goal setting, dealing with disruption and managing unhelpful behaviour can determine if your meeting has a successful outcome.
Facilitation Skills will teach you how to:
  • Prepare groups for focused meetings
  • Recognise the importance of encouraging diverse points of view
  • Become skilled in how to keep the group focused, moving towards the achievement of the stated objectives.
You will also explore the essential role of drawing up an action plan and how to follow this up.
Who should attend?
Our Facilitation Skills module can be adapted to suit individual levels and is important for anyone who wants to develop the tools and confidence for facilitating meetings which are engaging, on-target, on-time and productive.
Course outline
  • Learn how to prepare effectively for meetings and ensure other attendees do so too
  • Gain an insight into running engaging, well-paced discussions which deliver set objectives and goals
  • Understand how to ensure all participants are engaged and contributing throughout your meetings
  • Make sure conversations and debates are navigated to a satisfactory conclusion.

Duration: Full Day
Management Essentials

Course overview

A successful manager needs a diverse set of skills, some of which will feel more natural and intuitive than others. This training module will clarify your essential role and responsibilities as a manager as well as looking in detail at the skills which are necessary for effective management.

Course information

Overview
You will look at the value of setting realistic but challenging objectives and how to build a strategy which ensures their delivery. You will also discover the importance of achieving high performance standards across your team through a combination of coaching, delegation and feedback. Together we will explore how to build momentum and motivation within your team in a way which accelerates performance across your organisation. The Management Essentials training will give you a fireproof set of skills for a thorough grounding in today’s management requirements.
Who should attend?
This module is for you if:
  • You are responsible for getting the best performance from your team
  • Your role includes managing others but you would benefit from a refresher course on techniques
  • You are new to your management role and would benefit from thorough and practical guidance.
Course outline
  • Gain skills to build effective psychological contracts with your team members in a way which drives performance and motivation
  • Learn how to adapt your management style to the individual needs of your team members
  • Build and manage successful team performers
  • Understand how a combination of feedback, delegation and coaching can be used to develop and motivate others
  • How to handle challenging situations
  • Develop techniques to make your meetings a vital tool in becoming a successful manager.

Duration: Full Day
Manager as a Motivator

Course overview

Teams experience different and continuous pressures, all of which can have an impact on your team and its effectiveness. As a manager, you must work hard to identify the aspects of daily life which can influence the motivation levels of your team. These are often the result of a complex set of variables that you need to recognise.

Course information

Overview
This session will focus on how to:
    Provide inspirational management
  • Build and maintain momentum in a team despite the challenges which present themselves.
  • You will learn the skills a manager needs to develop the Manager/Employee Psychological Contract.
You will also discover the ease of implementing the common motivators as well as identifying individual triggers. You will then be able to unite your team to ensure collective and individual success. This course will also teach managers to identify the early warning signs of demotivation and what you need to do to get back on track.
Who should attend?
This training is perfect for managers who want to get to the heart of what makes their team successful and help them to strive towards even greater success.
Course outline
  • Learn what motivation is and how to inspire
  • Recognise the employer’s role and the employee’s responsibilities in building a motivational environment
  • Create a successful, driven organisation
  • Develop a worthwhile and inspirational job for yourself and others.

Duration: Full Day
Manager as a People Manager

Course overview

Staff can be a business’ greatest asset. So, your people are the main factor which can set you apart from your competition. To maintain that edge, the continual development of your people must be a priority for future success.

Course information

Overview
This training investigates the value of building a culture with people and their development at its heart. This approach will stretch performance and develop skill and motivation levels across your organisation. Managing people can be challenging with everyone being an individual but you will investigate how your management style affects your ability to motivate and manage others. You will also learn how to develop your ability to understand other people and cultivate a flexible management approach. This Manager for People Manager module is all about making you a great manager for your business and your team. You will be better prepared to develop an effective people management strategy and achieve business objectives.
Who should attend?
This inspirational training is perfect for you as an experienced manager to get to the heart of what makes your people tick and move on to even greater success.
Course outline
  • Learn how to understand the people you manage and their individual strengths and weaknesses
  • Develop empathy to create a relationship with your staff and draw people to you
  • Accept some members of your team are inherently different from you and respect and manage that difference
  • Understand contrasting perspectives and motivations
  • Adopt a flexible management style which can be adjusted to get the best out of each person in your team
  • Motivate every individual and inspire their best possible performance
  • Respond positively and constructively to challenging behaviours
  • Channel the efforts of individuals into one united team
  • Build and maintain team success.

  • Duration: Full Day
Managing Generations

Course overview

Three generations are now in the workplace each with different skill and knowledge profiles. Having grown up with technology, they are digital natives and for these generations, information and communication have always been instant. 

Course information

Overview
They want to go a long way in a short time and they often don’t settle for just being told what to do. They want to know why, and being constantly connected with a social network is central to their outlook. They seem willing to work, but they don’t want work to be their life. So what are you doing to get to grips with their way of thinking? You will explore a range of issues and strategies associated with attracting, retaining, managing, and capitalising on the strengths of these generations. The Managing Generations module will raise your awareness of generational issues, create better relationships, and bring out the talent of younger employees.
Who should attend?
This training is suitable for you as a manager responsible for getting the best performance out of young talent.
Course outline
  • Learn and understand the need for flexibility of approach with young talent
  • Adapt your management style to the individual needs of young team members who have different drivers to other staff
  • Use a selection of practical tools which can be used in any typical working day.

  • Duration: Full Day
Managing Yours & Team Workload

Course overview

It is an enduring challenge to find a way to manage your own workload and that of your team. This workshop aims to show you how to approach your on-going to-do list in a way which does not take your focus away from the essential tasks. You will discover ways to help you and your team identify the difference between quick wins, crucial projects and thankless tasks.

Course information

Overview
The workshop will show you how to delegate effectively, developing a sense of accountability and responsibility in others which motivates performance. You will also look at those things which can be detrimental to performance and how assertiveness can be an essential tool in helping you to gain control of your time.
Who should attend?
This training is for you as a manager balancing your workload plus the workload of your team.
Course outline
  • Gain the confidence to plan your time so you can achieve your objectives and priorities despite the other demands on your time
  • Differentiate between the tasks on your to-do list as quick wins, fill-ins and crucial projects
  • Learn how to stay on track, how to avoid distractions, handle interruptions efficiently while maintaining focus
  • Discover how to manage the expectations of those around you while helping others to prioritise their heavy workloads.

Duration: Full Day
Mediation Skills for Managers

Course overview

Individuals have different priorities and there are times when they inevitably clash, especially at work. Different personalities, communication styles, motivations and ambitions can all give rise to flashpoints of workplace conflict. Such conflict can lead to fractured and damaged relationships and will ultimately harm performance.

Course information

Overview
As a manager, it is up to you to identify and manage the impact of these conflict situations. But what if you could work instead to resolve the conflict? By becoming a mediator and developing the skills needed to mediate between conflicting staff successfully, you can help them overcome the issue. This Mediation Skills for Managers module gives you the tools and confidence to help those in conflict to recognise and agree to joint solutions. As a result, you get the best possible outcome for the individuals involved, for you, and your organisation.
Who should attend?
This module is perfect for those who want to recognise conflict in the workplace and learn how to mediate between your team members for a successful outcome.
Course outline
  • Understand conflict and the impact it can have on the workplace
  • Use informal mediation to resolve disputes within your team
  • Adapt your current way of handling issues to be more in line with a mediator’s approach.
  • Learn skills which will make you an effective mediator and how to quickly move discussions forward
  • Develop focus which will avoid you becoming diverted by conflicting behaviours and emotions
  • Understand when it is appropriate to mediate and when it is not and help team members in dispute to resolve the issue
  • Develop a sense of accountability across your team.

Duration: Full Day
Moving up to Manager

Course overview

You have worked hard and gained that management promotion but now you are responsible for your workload as well as the performance of others. Becoming a manager for the first time is a big step up and making the transition from team member to boss has its own set of challenges.

Course information

Overview
Moving up to Manager explores how to make this transition as smooth as possible by:
  • Developing your individual management style
  • Setting the boundaries from the start
  • Building new and effective working relationships with your team.
Who should attend?
If you are a new manager, this training offers you a core competence framework to help you through the early days and establishing your path to management success.
Course outline
  • Learn how to establish credibility as a manager
  • Develop ways to feel comfortable managing ex-peers – and make them feel comfortable too.
  • Hit the ground running – learn how to manage tasks, people and performance as you grow into your new role
  • Find a flexible management style to get the best out of every situation
  • Learn how to deal with challenging scenarios and behaviours
  • Devise and harness your skills to become a positive, confident and effective manager.

Duration: Full Day
Taking the Team with You

Course overview

You’ve built your strategy and set your objectives. You feel confident you’ve got the right team in place. Now you have to effectively clarify and share your values and vision. Your team must be on board and perform in a way which ensures they deliver top results.

Course information

Overview
In this module, you will develop your vision and values to engage your team in the direction you are going. You will also learn how to target and develop the right skills set, mindset and behaviours of others to achieve your collective objectives.
Who should attend?
This training is suitable for you as a manager looking to engage and support your team in delivering their strategic objectives.
Course outline
  • Learn techniques so you can create and communicate your vision and values which will inform, inspire, and empower your team
  • Be successful in expressing your objectives so everyone is clear on their roles and what to do
  • Explore potential talent and establish where your recruitment, development and coaching attention should be focussed
  • Understand how to recognise success and failure and use this insight to drive your team to even greater success.

Duration: Full Day
Team Dynamics

Course overview

Gain the skills it takes to get a team of people pulling together and maintaining high performance. If a team is to become effective, those involved must focus on more than just a common goal and individual objectives and responsibilities.

Course information

Overview
Every team member needs to have a thorough understanding and appreciation of their capabilities and work preferences and those of the team. Understand techniques which will allow you to assess yourself and your team members in the areas of:
  • Communication
  • Overall work behaviours
  • Preferences

You will then be able to explore the impact this will have on overall team performance.
Who should attend?
This training is for you working as part of a team where you value essential relationship building with team members.
Course outline
  • Understand the areas where the team works well together
  • Discover team pressure points and develop a practical understanding of what is needed to allow the team to work better together
  • Increase your recognition of diverse behaviours and the impact this has on those around you
  • Make a personal commitment to minimising the behaviours which can lead to disruption
  • Invest in encouraging those behaviours which build team cohesion and trust
  • Develop an increased understanding of the behaviours and work preferences.

Duration: Full Day
Grown massively in confidence
"During my time on the Management in a Box course I have grown massively in confidence in my job role and in myself personally. This has been down to the exceptional level of coaching and mentoring I have received from SVC, which has pushed me to become the best version or myself I can be within my role. You have shared a vast level of knowledge and experience in the industry and the passion you have for your job and students radiates onto the people you are developing, which I personally have found inspiring."

CloudFM

Accreditation and certification

SVC Solutions holds accreditation and certification from several professional bodies.