SVC Training
Industry-leading management training
SVC’s flagship management training and development programme helps mould you into an effective manager. Our engaging and fast-paced courses deliver usable real-world expertise that can immediately be put into practice in any business.
Boost your skills
Impactful management training delivered by experts
Mould yourself into an effective manager with the support and guidance of your training experts who practise what they preach. With knowledge and skills honed in business, our experts are renowned for crafting engaging and thought-provoking training with digestible takeaways that can be put into practice straightaway. Become the best manager you can be and help cultivate a communicative and connected team under your stewardship.
Here’s 5 reasons to enrol on our Management in a Box programme
- Improve your communications skills
- Become a problem solver
- Increase confidence and morale
- Boost efficiency and effectiveness
- Grow into an action-centred leader
A development programme
Management In A Box
Management in a Box is SVC Training’s flagship management skills training and development programme. It is designed into modules to allow it to be flexible to individual requirements and is fast paced to allow it to be applied quickly within a business to garner immediate results. The course is run in modules focusing on one core skill area per day; take a look through these sessions below.
This 12-month Management Development Programme is suitable for any individual who wishes to be successful in their current or future role as a manager.
The Complete Management in a Box Programme
Management in a Box — Module highlights
This is a not just a training course, it is a programme to train and develop your management skills, knowledge and potential - to enable you to become an action-centred leader. You (or your managers) will attend one-day workshops where each session will focus on developing a specific skill or area of knowledge.
Buddy to Boss
Course information
Overview
Making the move into a management role is an exciting but also challenging time. From understanding the changed expectations of you in your new role, to being responsible for managing projects and now other people.
This course is designed to support you in successfully making the transition from peer to manager. We explore the various challenges you face as you balance your own workload with effectively managing the team. You will look at your instinctive management style and explore the impact this style will have on those around you.
In particular we focus on the need for flexibility of management style when dealing with difficult situations and challenging people, helping you to develop a comprehensive management tool kit that you can call upon as you become a manager for the first time.
Who should attend?
The course is suitable for anyone making their first steps into a management role. It is also suitable as a refresher for more experienced managers who have had little or no formal training.
Learning Outcomes
Participants will:
Duration: Full Day
- Be able to demonstrate understanding of the role of a manager and the responsibilities it brings
- Understand how instinctive management style impacts on others
- Be able to hit the ground running, to effectively manage tasks, people and performance
- Know how to flex their management style to suit both the individual and the situation
- Use a variety of different tools and techniques to get the best out of those around you
Duration: Full Day
Building High-Performing Teams
Course information
Overview
Looking at strategies to really build a high performing team and what this means. How to have the right people on board, at the right time, focused on the right things. From setting clear objectives, building trust and creating and developing clear levels of accountability, in your role as a performance builder, you will then need to make sure your team are engaged and feel challenged, but not too challenged in their roles.
What drives employee engagement? How do you ensure your team members are engaged and feel truly empowered in their roles? What benefits will empowerment bring not just to the team member but also to you as manager and ultimately the business?
Who should attend?
This training will suit you if you are responsible for getting the best possible performance out of others.
Learning Outcomes
Participants will:
Duration: Full Day
- Understand the essential role of effective people management to bring out the best performance
- Know how to analyse and understand the team with a view to building high levels of performance
- Understand the role of the psychological contract in driving team performance
- Be able to use a variety of simple and effective tools to support high levels of performance
- Know how those tools can be used in even the most demanding management situations
Duration: Full Day
Coaching & Mediation Essentials
Course information
Overview
This highly practical and interactive day of two halves focuses on developing core skills of coaching and those required to mediate and resolve conflict situations.
1)
Coaching gives confidence to those keen to utilise coaching in their role as a manager. From understanding the role of coaching and the obvious benefits, to having tools and an approach that can be implemented directly into the workplace, participants will gain knowledge and understanding and have opportunity to explore different coaching skills, tools and techniques with a view to finding their own style, best fit and become comfortable with approaching coaching conversations.
2)
Mediation is required from time to time in any workplace. Human beings inevitably clash, especially at work. Different personalities, different communication styles, different motivations and ambitions can all give rise to workplace conflict. This can lead to fractured, damaged relationships with a negative impact on performance. By adopting the approach of a mediator and developing the skills to mediate successfully we can help those we manage to resolve their conflict. This session gives you the tools and confidence to be able to help those in conflict identify and agree joint solutions, leading to the best possible outcomes for the individuals involved and for the organisation.
Who should attend?
This training is suitable for anyone responsible for managing individuals, who wishes to utilise coaching as a development tool to enable growth and high levels of performance, as well as for managers who want to better understand conflict at work and develop the mediation skills and approach to effectively resolve it, and prevent it.
Learning Outcomes
Participants will:
-
Coaching
- Be able to demonstrate a clear understanding of the skills and mind-set associated with being an effective coach in the workplace
- Know how to structure and lead constructive coaching conversations
- Understand the central role of questioning and listening to develop insight and gain understanding
- Be able to steer the coaching conversation towards solutions and action plans
- Recognise and respond to a range of barriers that may inhibit the coaching process
- Understand conflict and the impact it can have at work
- Know when to mediate and when not to
- Use informal mediation to resolve conflict in the team
- Be able to adapt your personal approach to a mediator’s approach
- Quickly move mediation forward through mediation inputs
- Avoid becoming diverted by difficult conflict behaviours and emotions
- Help those in conflict to reach a resolution and to make it last
- Develop a sense of accountability across your team
- Know how to utilise a variety of skills to make you an effective mediator between people in conflict
Mediation
The Effective Talent Manager
Course information
Overview
Talent Management was originally seen as a concept used only by HR to support recruitment processes. It has since developed, becoming widely recognised as an essential business-wide practice, used by management to cover several areas, such as; succession planning, development of the organisation and individuals, performance enhancement and organisational capability. Talent Management is therefore the organisation’s approach to attracting, developing, deploying and retaining employees with the aim of meeting both current and future business needs. The goal of talent management is to build a skilled, engaged workforce that drives organisational success while providing meaningful career opportunities for employees. Effective talent management helps organisations maintain competitive advantage, improve productivity, reduce turnover costs, and adapt to changing market conditions by having the right people in the right roles at the right time.
Who should attend?
This course is suited to any manager wishing to understand how to attract new talent to the organisation, as well as how to retain and develop talent. This course explores how to identify talent within the organisation, and steps that can be taken to enhance and grow the talent.
Learning Outcomes
Participants will:
- Understand how to attract talent; internally and externally
- Know how to develop your talent to meet organisational and individual needs
- Know how to manage your talent through proactive steps taken to retain and engage talent for the future health of the organisation and individual
- Understand succession planning
- Know how to evaluate your talent, through high level and individual evaluations designed to ensure you have a robust talent management system in place
- Understand how to improve retention of talent within the organisation
Interviewer Skills & Techniques
Course information
Overview
This comprehensive training is designed to equip participants with essential skills, knowledge, and techniques required to conduct effective, fair, and legally compliant interviews within the recruitment and selection process. Participants will develop confidence and competence to plan, structure, and conduct interviews, that accurately assess candidate suitability while maintaining professional standards and eliminating bias.
Who should attend?
This training is suited to anyone looking to be able to confidently deliver robust interviews that contribute to successful hiring decisions and support their organisation's commitment to fair and inclusive recruitment practices which an understanding of how to remain legally compliant.
Learning Outcomes
Participants will:
- Understand the importance of delivering effective, fair and robust interviews as part of the organisational recruitment and selection process
- Understand the importance of planning; know how to plan for and structure an effective interview
- Understand the skills required by the interviewer; questioning types and techniques, use of listening skills
- Be able to define best practice approaches; understanding behaviours and questions to avoid
- Know how to develop effective interview questions (and remain legally compliant)
- Know how to best capture notes during the interview
- Know how to close the interview; invite and respond to interviewee questions and setting out next steps
- Understand the role of actively showcasing the organisation and role to position them as attractive to the interviewee
- Understand effective post interview evaluation and decision-making
- Know how to communicate outcomes and best practice approaches
- Be able to recognise and minimise bias
Essential Management Skills
Course information
Overview
Management is to motivate and coordinate and support others to cope with diverse and far-reaching challenges.
Managers create the right conditions that help other people to perform well in their roles. In the past, many managers exercised tight control over employees. But the field of management has been and continues to undergo a revolution that asks managers to do more with less, to engage whole employees, to see change rather than stability as natural, and to inspire vision.
Who should attend?
This course will provide managers with the tools and techniques to perform effectively in the modern business world. Helping them to inspire their team and set engaging targets to increase their chances of ensuring success.
Learning Outcomes
Participants will:
Duration: Full Day
- Understand their own management style and know how to use it to effectively react and deal with team requirements
- Be able to apply goals, strategy, objectives and task setting to prioritise and meet departmental outcomes
- Know how to concentrate on important aspects of their work by delegating non-essential tasks
- Understand how to provide employees with performance feedback and achieve smart conversations
- Be able to implement and manage innovative meetings and effectively communicate important business requirements
- Motivate and inspire employees to ensure business success
Duration: Full Day
Mastering Time Management
Course information
Overview
Time management training offers a range of valuable benefits for both individuals and organisations. Modern life is busy. With many distractions and demands on our attention, not using our time effectively is easy to do. That’s why improving time management skills has never been more important to success. It encourages individuals and teams to adopt a proactive rather than reactive approach to work, helping to gain control of time and priorities.
By promoting mindful use of time, individuals learn to step out of autopilot and make more intentional decisions about allocation of efforts. This leads to improved productivity, as team members focus on high-impact tasks and seeing them through to completion. Time management training also reduces stress and procrastination by equipping people with the tools to plan effectively and meet deadlines confidently. As a result, the quality of work improves, with less last-minute rushing and more thoughtful execution. Ultimately, by using time more efficiently, individuals can achieve a healthier work-life balance, create space for greater wellbeing and job satisfaction.
Who should attend?
This training is suitable for anyone needing to increase their personal effectiveness through time
management.
Learning Outcomes
Participants will:
- Be able to recognise what prevents them from making the best use of their time
- Be able to make long-, medium- and short-term plans to help schedule and organise activities
- Know how to effectively manage their ‘To Do List’
- Feel confident in controlling interruptions to limit impact
- Understand how to recognise and manage common time wasters
- Be able to identify why they procrastinate and how to manage it
The One Minute Manager
Course information
Overview
Looking to gain some simple techniques and processes that can be followed to help make leadership simpler? Leadership is all about getting things done through people and focuses on three main practical management techniques designed to support managers with getting the best from their team.
One Minute Managers can focus on getting greater results in less time. The idea focuses on three key elements of management, setting one-minute goals, giving one minute ‘praises’, and providing one minute ‘redirects’.
One Minute Management doesn’t mean it will take you only a minute to do all the kinds of things you need to do as a manager. It’s just a way to say being a manager is not as complicated as it can seem.
Who should attend?
This training is suitable for anyone responsible for managing, inspiring and bringing out the best from individuals, and those looking to gain knowledge and confidence to provide direction and overcome challenges swiftly and effectively.
Learning Outcomes
Participants will:
- Be able to describe the value of the concept of One Minute Managing
- Be able to set clear and measurable goals
- Know how to give praise effectively
- Understand how to redirect to re-focus behaviours
- Understand how to obtain the best results from individuals and the team
Managing Generations
Course information
Overview
A challenge faced by every manager in the workplace is understanding how to effectively manage teams with staff from different generations.
This course explores in depth the generational differences in attitudes, behaviours and expectations of staff in today’s society and looks at approaches and techniques to enable you to effectively unite and manage the team and get the best performance from each individual.
Who should attend?
This training is suitable for anyone responsible for getting the best possible performance out of their team of talented individuals who may span different generations.
Learning Outcomes
Participants will:
- Be able to articulate the different generations in the workplace, and differentiate what is a myth about that generation, and what is a fact
- Explore generational tension, and how different cognitive biases come into play
- Understand how life stages may impact different generations, in particular around priorities for different age groups as well as technological advances
- Be able to demonstrate ways of working cross-generationally to get the best out of individuals
- Be able to identify the skills and tactics for managing team members that might have more experience than yourself
- Understand and appreciate the need for flexibility of approach
- Be able to adapt your management style to meet the individual needs of team members
- Be able to use a selection of practical tools that can be introduced and used in any typical working day
Assertiveness & Motivation in Action
Course information
Overview
Teams are exposed to a variety of different pressures, all of which can lead to periods of both motivation and demotivation for your team members. In your role as manager, you must work hard to understand the often quite complex set of variables that will exert an invisible influence on the motivation levels of your team.
With a strong focus on how to provide inspirational management to your team as well as how to build and maintain momentum in the team’s effort. We explore how easy it is to put common motivators in place but also how to spot understand motivations and how such motivations can be harnessed to drive individual performance. We look at how to spot the early warning signs of demotivation and what you need to do to get things back on track.
We also explore in depth, how being assertive is being able to express yourself with confidence without having to resort to passive, aggressive or manipulative behaviours. By developing assertiveness and becoming aware of our own strengths and weaknesses, we can modify our behaviour for greater effectiveness as a manager during individual and team interactions, and links with motivation.
Who should attend?
This training is perfect for managers who want to get to the heart of what makes their people tick and unlock even greater success and be able to be assertive in their approach.
Learning Outcomes
Participants will:
- Understand motivation
- Be able to recognise the employer’s role and the employee’s responsibilities in building a motivational working environment
- Know how to develop a motivated team and organisation
- Know how to create a motivating job role for yourself and others
- Appreciate that everyone has rights as an individual
- Be able to take a positive approach in communicating more effectively
- Be able to improve their self-esteem
- Appreciate which words to use to get the most out of interactions with others, and those to avoid
- Be confident in following a set process for approaching situations in an assertive manner
- Explain what assertiveness is and what it means for us and those around us
Delivery of Business Presentations
Course information
Overview
Want to be able to deliver persuasive presentations that achieve results? Organisations need people that can deliver persuasive business presentations, and this is about having the skills to engage and persuade an audience and make a change in their thinking, behaviour or attitude.
It’s not only about preparing and delivering a presentation with impact. It’s about having the tools and expert knowledge needed to run professional and effective presentations that get results.
Who should attend?
This training is perfect for managers who want to be confident on how to prepare and deliver a message with impact. It enables participants to gain knowledge, insights, tested tools and techniques, which ensure the audience feels engaged and influenced by their delivery.
Learning Outcomes
Participants will:
- Know how to design and deliver a persuasive presentation that gets results
- Know how to benchmark and structure presentations using real- world examples and tips
- Be able to explain how audiences listen and respond to presentations
- Be able to follow prompts that help them reflect, evaluate and learn from experience
- Be able to identify and create an action plan for future improvements based on personalised feedback
Moving into Great Leadership
Course information
Overview
This course is about unlocking the truly great leader! Every organisation needs great leaders and in the modern workplace this means having the right skills to unlock the power and potential of those around you.
As a leader your role is to bring people together to achieve great results.
Who should attend?
This training is perfect for anyone in a leadership position who needs to harness the skills and energy of others to achieve a common goal. It is suitable for those looking to enhance or develop their leadership skills. It is suitable for those who are relatively new to leadership or those in need of a fresh perspective to their experienced leadership role.
Learning Outcomes
Participants will:
- Develop increased self-awareness and a positive approach to leadership
- Be able to clearly define the core requirements of Personal, Team and Task Leadership
- Know how to implement working practices to assist becoming a great leader
- Utilise clear methods for getting the best from the team and those around them
- Be able to unite individuals around a common vision, always building a consensus for change
- Be able to inspire teams, bringing out the best in each and every individual
- Know how to create a positive and productive work environment built on respect and valuing everyone
- Gain confidence to overcome commercial challenges by getting everyone working collaboratively
Training help for you and your company
SVC Training can provide you and your team with a wide range of other skills-based courses and training to help you and your business. For a no-obligation confidential chat about how can help your company:
- Call us on 01206 262117.
- Alternatively, contact us using the button below.
CloudFM
Accreditation and certification
SVC Solutions holds accreditation and certification from several professional bodies.
